Right of withdrawal for consumers
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day,
- where you, or a third party other than the carrier designated by you, have taken possession of the goods, if you have ordered one or more goods under a single order and the order is or will be delivered in a uniform manner, or
- where you or a third party other than the carrier designated by you have taken or have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
- where you or a third party other than the carrier designated by you has taken or has taken possession of the last partial consignment or piece, if you have ordered goods delivered in several partial consignments or pieces, or
- where you or a third party other than the carrier designated by you have taken possession of the first goods, provided that you have entered into a contract for the regular delivery of goods over a fixed period of time.
In order to exercise your right of withdrawal, you must inform us (FIVENA cosmetics, An der Luisenhoehe 11, 86633 Neuburg a.d. Donau, Germany, telephone number: +49 (0)162 3970094, e-mail address: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, e-mail). You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund.
We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier, and you shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. The period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
FIVENA cosmetics, An der Luisenhoehe 11, 86633 Neuburg a.d. Donau, Deutschland, Telefonnummer: +49 (0)162 3970094, E-Mail-Adresse: email@example.com
– Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/ die Erbringung der folgenden Dienstleistung (*)
– Bestellt am (*)/erhalten am (*)
– Name des/der Verbraucher(s)
– Anschrift des/der Verbraucher(s)
– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
(*) Unzutreffendes streichen.